Fees and Payments Policy
1.    General
1.1. Aditri Neuroscience private limited, having its registered office at 412 Arun Chambers, Tardeo, Mumbai 400034 Maharashtra, India, India (“Aditri”, “we”, “us” or “our”) is managing and operating the website, and related applications www.arkniphotobio.life (collectively referred to as “Arkni”, or “website”), through which inter alia sell our health, wellness products (“products”) to the Customer (“Customer” or “user” or “users” or “you” or “**your **”).
1.2. Only persons who can enter into legally binding contracts as per the Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use and access Arkni. If you are a minor i.e. under the age of 18 years, you may use Arkni only with the involvement of a parent or guardian.
1.3. This Fees and Payments Policy (“FP Policy” or “Policy”), together with the Terms and Conditions describes Aditri’s accepted payment methods, and Aditri’s policies and procedures in relation to acceptance of fees and payments towards the services offered through Arkni. Aditri’s primary objective is to ensure that Arkni is user-friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by the user.
2.    Applicability Of Policy
2.1. By using Arkni and/or initiating a request for the purchase of products on the website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on Arkni. Please note that we may from time to time change the terms of the policy that govern your terms of accepted payment methods of Aditri, and Aditri’s policies and procedures in relation to acceptance of fees and payments towards the services offered through Arkni. Every time you wish to use Arkni, please check the policy to ensure you understand the terms and conditions that apply at that time. If you do not agree to the terms contained in this FP policy you are advised not to accept the Terms and Conditions and this FP policy and may forthwith leave and discontinue using the Arkni.
3.    Fees and Paymens Options
3.1. In order to ensure user convenience, Aditri offers multiple payment methods to you. Aditri without prior notice to the user reserves the right to add or delete payment options from the ones listed below:
a) Payment through net banking facilities;
b) Payment through select credit cards;
c) Payment through select debit cards;
d) Payments through cash on delivery;
e) Payments through third party credit offered by select financial institutions;
f) Payments through prepaid payment instruments and electronic wallets;
g) Any other payment options as may be provided by Aditri from time to time. The payment options referred to above shall hereinafter (collectively be referred to as “payment options”). While reasonable endeavours are made to offer payment options through varied banking channels, presently, Aditri accepts payments only from major select banking avenues. Aditri does not accept payments made through international debit/credit cards.
3.2. Please note that accepting payment through the said payment options is solely at Aditri’s discretion. Aditri reserves the right to remove/deactivate any payment options for a user for any reason whatsoever.
3.3. While using the payment options, the user agrees to provide correct, complete, and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Aditri’s third party payment gateway provider. User shall not use a credit/debit card or prepaid instrument which is not lawfully owned by them or which the user has not been lawfully authorised to use. The user shall solely be responsible for the security and confidentiality of their financial information. Aditri disclaims all liabilities that may arise as a consequence of any unauthorised use of the user’s financial information and/or identity, including, details relating to the payment options.
3.4. Aditri shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a user owing to:
a) Lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to user(s) as a part of Aditri’s promotions.
b) Exceeding the credit/debit limit mutually agreed upon between the user and the issuing bank.
c) Any payment issue arising out of technical glitches occurring during a transaction.
d) Declination of transaction for reasons beyond Aditri’s control.
3.5. Aditri reserves the right to impose limits on the number of transactions a user may undertake on Arkni. Should the user exceed such transaction limits imposed by Aditri, Aditri reserves the right to refuse to process such transactions. Aditri may refuse to process transactions emanating from users who have suspicious or questionable transaction history on the website. Should Aditri be dissatisfied with the credibility of a user or the genuineness of a transaction carried out on Arkni, Aditri shall have the right to reject such transactions. Aditri may also choose to delay the dispatch of products purchased by such users or cancel the entire purchase at its sole discretion. The user agrees that Aditri shall not be liable for any damage, interests or claims resulting from Aditri’s decision to not process a transaction or delay in the processing of a transaction on account of a user’s suspicious activity on the website.
3.6. All the products listed on the website are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses, etc.
3.7. While thorough processes of verification are carried out prior to the publication of product prices on the website, errors and discrepancies arising out of technical glitches and time lags is unavoidable, despite our best efforts, in a certain case, there may be mispricing of products on the website during or after the process of purchase of products has been carried out by the user. For the avoidance of doubt, Aditri’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of products against the price published on Arkni are set out below:
a) If the maximum retail price of the products delivered to the user is lower than the price published on the website, the user shall, within 24 (twenty four) hours from the time when he/she received the products, intimate to our customer support team. Upon Aditri being satisfied with the user’s claim, the difference in the purchase price against the maximum retail price shall be refunded to the user’s bank account within 1 (one) business day from the date of receiving the written notice from the user.;
b) If the mode of payment for the order was ‘cash on delivery’ the user will be requested to share their bank details by filling out the pop-up form that appears on the website/app while raising the return request. Upon receiving the user’s bank account details the refund will be credited to the user bank account. If the mode of payment for the order was through a payment option other than the ‘cash-on-delivery’ option, we may transfer the refund to the user source account that was used to make the initial payment.
3.8. To enable the user to make payments for purchasing products on Arkni, in addition to this FP policy, the terms and conditions of the user’s bank, applicable financial institution and/or card issuing association may be applicable. The user’s bank, financial institution or card issuing association may decline or prevent the user from making electronic payments for buying the products on the website and Aditri does not control the same and hence, shall not be held liable at any point in time.
3.9. Aditri may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between users and other third parties, apart from Aditri. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers, etc. Upon successful delivery of the products purchased by you through Arkni, Aditri shall initiate payments to third party service providers.
3.10. If it is brought to the user’s notice that a charge has been created on his/her payment instrument(s) for the purchase of products on Arkni and the user is not aware of such purchase on the website, the user is first, required to verify if their family members, friends or business colleagues were authorised to carry out the purchase of products on Arkni. If despite this, the user continues to be unable to identify the charge created on their payment instrument(s) for the purchase of products on the website, the user may report such unauthorised purchase to us within 30 (thirty) days from the date on which the unauthorised purchase was carried out on Arkni in order to enable Aditri initiate investigations.
3.11. If the user carries out a purchase on Arkni and the payment in lieu thereof has been invalidated, the user shall within 7 (seven) days from the date of receiving a written notice from Aditri, remit the invalidated payment into Aditri’s bank account, details of which shall be set out in the notice. If the user fails to remit the invalidated payment into Aditri’s bank account despite having received the notice, Aditri shall be entitled to initiate civil and/or criminal legal action against the defaulting user at his/her cost and peril.
3.12. The ‘cash on delivery’ payment option allows users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery of the purchased products to the user. Presently, we offer a maximum order value of INR 7000 (Indian Rupees Seven Thousand) under the cash on delivery payment option. Users should check cash on delivery limit by entering the relevant area pin-code before placing any order on Arkni. Aditri reserves the right not to provide cash on delivery payment options for certain products (these could be products specified by Aditri or products with a value exceeding a specified amount) or locations and should change or modify the maximum order value amount applicable to various area pin-codes. Users are required to peruse and accept the terms set out under the Cancellation, Return and Refund policy which sets out the terms of refunds for transactions carried out using the cash-on-delivery payment option.
4.    Customer Support Team:
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
Contact Details:
Write to us at: care@arkniphotobio.life
Call us: +91 9820253742 (Monday to Saturday 10 am to 7 pm)