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We're happy to help

  • Do the devices become hot or can they be used for heat therapy?
    No. Our devices generate negligible heat and are not meant for heat therapy. We use specific wavelengths of light that don't need heat to heal you. They are meant for naturally helping cellular processes within the body.
  • How to use the iPBM intranasal wearable
    Please see this video and download this user manual
  • How to use the tPBM cap wearable?
    Please see this video and download this user manual
  • What is the Warranty on the devices?
    Warranty All our products come with a limited 1 year warranty from date of purchase for replacement or repair on manufacturing defects only. Applicable only to original end user purchaser. Warranty does not cover superficial wear & tear, external or internal damage or breakage due to mishandling by user. Internal damage or malfunction due to usage of wrong power source or wrong amount of electrical power, product getting wet, wires being pulled and getting damaged are not covered under warranty. Trying to open or disassemble the device, or wrongful repairs shall nullify the warranty.
  • Can i get a refund after i use the device ?
    You can return an unopened package and get a refund as per our cancellations, returns & refunds policy Once the packaging box is opened the products are non refundable due to hygiene and personal wellness concerns as the products are used on the skin, hair, nostrils. Also, All our devices have a one year limited warranty. Please see our terms & conditions
  • Can i cancel my order?
    Yes. The customer can choose to cancel an order any time before it is dispatched/shipped. There will be no fees charged in this case. The amount charged at the time of booking the order shall be refunded minus any processing charges if applicable from the payment services provider/credit card company. This refund shall be processed within 7 business days to the same account from which the payment was made. If the customer contacts us to cancel the order once it is shipped, it might not be possible to do so since we use a third party shipper. However, the customer may choose to not accept the delivery at the doorstep and in this case the product is returned to us with the courier packaging and product packaging unopened. In this case we will be charging the shipping and handling fees to the customer before refunding the balance. Under such circumstances the refund shall be processed within 7 business days after we receive the product and verify the packaging and contents. Refund processing time is subject to the bank/payment services provider/credit card company timelines. We reserve the right to accept the cancellation of any order. We reserve the right to cancel any order at our discretion and process the refund to the customer. The customer’s recourse is limited to the amount paid for the order.
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